So it was an hour before I leave work on a Friday… I just wanna go home and hoping nothing comes up at work.. something simple turns into something big…

One of my Faculty just got a new iPhone 3gs and came to me to activate it and configure it with our Exchange server. No problem! I’ve done this before… He used to have the Blackberry with full Enterprise Data package. We received the phone today. I call the number on the sheet it came with to activate it. The robot says all is good. All is NOT good. Sure the internet and everything works, until I go to Voice mail. It starts dialing a number, immediately I think oh, we just have to set it up. Wrong. All attempts fail.

I stay on the line to talk to a rep. No biggie… Then she notices that the plan didn’t transfer over a data plan! He just has a voice plan on the iPhone… I didn’t think that was even possible!?! She said ok, please hold I’ll look into what i can do… suddenly the phone I called from (also an iPhone) says “Call Failed”. ughhh… AT&T fail! I wait for her to call back… then I suddenly get a voice mail with out it ringing (all bars in service) AT&T fail again! . She tells me to call back the generic 800 number, so I don’t even get to talk to her – the person who knew what happened…

I call back on a land line this time, and get another person on the phone… she seems understanding, however because my name isn’t on the business account she can’t make the change. Oh by the way – it’s after 5pm on a Friday, so the people who are on the account are all home for the weekend – and I have none of their numbers! She tries calling the numbers listed anyway but no answer (big surprise)… and won’t tell me their names out of policy… She said they would call back Monday and contact them, or I could have them call if I could get a hold of them (yeah right.. doubtful)

So where does this leave us? With an iPhone that can send and receive calls (at least it can do that) – no Voice mail and a non existent data package that will be racking up a huge bill over the weekend, because since it doesn’t have a data plan on it currently, it is set to pay per download. Which means big fee’s, because I already synced his email, contacts, and calendars from exchange. They had better take that off the bill. After-all, it was their system that failed.

OK, that’s my rant for the day. Time to enjoy the Friday night!